The Professional Supervisor
3 day Instructor Led Interactive
An introductory supervisor training course for recently appointed supervisors,
experienced supervisors and managers who wish to acquire a better understanding
of the nature, scope and responsibilities of the supervisory management
position. The Professional Supervisor training course helps prepare participants
in developing the specific knowledge, attitudes and skills necessary to
enhance their supervisory management capabilities.
What participants will learn:
Participants who complete this course will:
Comprehend the scope, nature and responsibility of the supervision/management
role and the demands this role places on them
Acquire an understanding of their role as leaders, team builders and
good communicators, and how these skills impact on effective supervision
of their team
Grasp the importance of setting goals, planning and prioritizing,
in order to achieve organizational objectives
Accept the viewpoint that they are responsible for achieving results through
the efforts of others.
Day 1
The Role of the Supervisor
Moving from doing to planning
Making the transition
The problems new supervisors encounter
Supervisory responsibilities to your organization, your team and yourself
The Thinking and Planning Process
Elements of planning
Setting goals and objectives
Six steps in the planning process
Prioritizing your workload
Leadership
Defining the meaning of leadership
The characteristics of leaders
Direction and support
Four styles of leadership
Four stages of followers
Applying situational leadership
Day 2
Working as a Team
The advantages and disadvantages of the team concept
The four stages of team building
The supervisor’s role in each stage
Building a team: conduct and characteristics of team members
Valuing the diversity of the team
Communication
Barriers to good communication
Developing good listening skills
Developing good questioning techniques
Understanding non-verbal messages: yours and theirs
The importance of feedback and how to give it
Accepting feedback from others
Day 3
Orientation and Training
Defining expectations
Adult learning principles
How we learn
Motivation
What do we value in work?
Three fundamental motivational techniques
Motivational theories and how they apply in the real world
Motivating without money
Delegation
Defining delegation
Why we avoid delegating
Why we should be delegating more
Guidelines to effectively delegate
Resolving conflict
Intervention strategies
Dealing with difficult people/situations
Basics of Discipline
Action without discipline
A commitment to action
The four-step process
Review
Personal Action Plan
Evaluation
Suggested Reading List
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