Course Content

This 5-day course, consist of three study areas:

• Data Networking
• Telephony
• Convergence Technologies

Data Networking

Data Networking teaches students the fundamentals of networking. Through hands-on training, students will learn the vendor-independent networking skills and concepts necessary for entry-level professionals seeking employment in the Information Technology (IT) or telecommunications industries.
In Data Networking, students will learn to identify networking models and topologies, describe the function and purpose of network operating systems, and monitor system performance. Students will learn how various networking components map to the layers of the Open Systems Interconnection reference model (OSI/RM). Students will also learn about the process of packetization; learn to identify key networking protocols; and explore the nature, purpose, and operating essentials of protocols that make up the TCP/IP suite. Students will learn about various LAN, WAN and wireless standards, and about wireless vulnerabilities and security. Students will explore the routing process, study Internet addressing, learn to identify address classes, learn about the use of private addresses, and learn to perform subnetting. Students will also learn how to use various TCP/IP diagnostic and troubleshooting tools.

Data Networking Topics

• Introduction to Data Networking
  • Networks Defined
  • Network Topologies
  • Networking and Telephony Standards Organizations
  • OSI Reference Model
  • Data Encapsulation
  • Packets
  • Introduction to TCP/IP
• Transmission, Communication and Wiring
  • Transmission Types
  • Digital Signaling
  • Communication, Ports and
  • Connectors
  • Transmission Media
  • Proper Cabling Procedures
• LANs and WANs
  • Basics of LANs and WANs
  • Common Network Components
  • Networking Methods and   Standards
  • IEEE LAN Standards
  • WAN Methods and Standards
  • Remote Access Concepts and  Methods
  • Virtual Private Networks (VPNs)
  • VPN Protocols and Standards
  • VPN Benefits and Vulnerabilities
  • Wireless Technologies
  • Wireless LANs
  • IEEE 802.11 Wireless Standards
  • Wireless Network Security Issues
  • Wireless Network Security   Solutions
  • Wireless Network Configuration  Settings
  • Attaching an Access Point to a Wired Network
• TCP/IP Suite and Internet Addressing
  • TCP/IP
  • Reviewing the TCP/IP Four-Layer  Model
  • Introduction to Routing
  • Routing Protocols
  • Data Fragmentation and the  Maximum Transmission Unit   (MTU)
  • Connection-Oriented and  Connectionless Protocols
  • Port Numbers
  • Internet Addressing
  • Internet Address Classes
  • IP Addressing Rules
  • Private IP Addressing
  • Subnetworks
  • Custom Subnet Masks
  • Classless Interdomain Routing   (CIDR)
  • IP Address Conservation
  • IP-Enabled Device   Configuration Parametres
  • IPv6 Addressing Essentials
• QoS, VLANs and Troubleshooting
  • Quality of Service (QoS)
  • QoS Technologies
  • QoS on Wireless Networks
  • Virtual LANs (VLANs)
  • Troubleshooting Overview
  • Overview of TCP/IP   Troubleshooting Tools
  • Internet Control Message   Protocol (ICMP)
  • General Network   Troubleshooting Commands
  • Name and Address Commands
  • Network Analyzers
  • Review of Troubleshooting Tools
  • Troubleshooting Considerations

Prerequisites
At least 12 months of networking experience is recommended before taking this course. Candidates who hold certifications such as CIW Web Foundations Associate, CIW Server Administrator, CompTIA Network+, or Cisco CCNA will derive the most benefit from this course. For example, students should already be familiar with configuring a basic TCP/IP network.

Target audience
Equipment manufacturers, channel partners, and end-users all benefit from CTP+ courses and certification. The target audience for CTP+ includes field technicians, voice and telephony technicians, networking administrators, systems engineers, data-communications technicians, technical sales and marketing professionals, telephony professionals who need data skills, and any individuals interested in pursuing or advancing a data or convergence technologies career.

Telephony Networking

Telephony Networking provides detailed coverage of telephony standards and best practices for North America. Through hands-on training, students will learn the vendor-independent telephony skills and concepts necessary for entry-level professionals seeking employment in the telecommunications industry.
In Telephony Networking, students will learn about basic telephony concepts, including loop-start trunks, common telephony standards, and PBX elements. From Line A and Line B to exchange switches, students will learn how voice and data are routed across the global public switched telephone network.
Students will also learn about key infrastructure issues, including how equipment must be properly tested and secured. This course also focuses on specific troubleshooting techniques. Students will learn how to use common troubleshooting tools, including a digital multimeter, a tone-and-probe kit, a line-test handset (i.e., butt set), and other tools that allow you to wire analogue and digital lines. Finally, students will learn about analogue and digital signaling, including analogue loop-start methods, ISDN and SS7.

Telephony Networking Topics

• Telephony Essentials
  • Basic Telephony Concepts
  • Analog to Digital
  • CO Connections
  • Common Voice Services and   Feature Sets
  • Call/Contact Centers
  • Trunks and Signaling
  • Digital Network Synchronization
  • Cabling and Wiring
  • Call-Processing Steps
  • Common Analog Transmission  Impairments
• Boundaries, Numbers, Wiring and Safety
  • Demarcation Point Telephone  Numbers
  • Signaling Types
  • Case Study
  • RJ-11 Connectors and Wiring
  • RJ-12 Connectors and Wiring
  • Common Telephony Issues
  • Testing Laboratories
  • Securing Equipment
  • Troubleshooting
  • Troubleshooting Terms
  • Troubleshooting Tools
  • Troubleshooting Analog Lines
  • Troubleshooting Digital Lines
• Analog and Digital Signaling
  • Signaling Categories
  • In-Band and Out-of-Band   Signaling
  • Analog Signaling
  • Digital Signaling
  • Integrated Services Digital   Network (ISDN)
  • ISDN Protocols
  • Private Integrated Services  Network (PISN)
  • Signaling System 7 (SS7)
  • Computer Telephony Integration

Prerequisites
Students must have completed the Data Networking course, or be able to demonstrate equivalent networking knowledge. Students also should have 12 months of telephony experience, or the equivalent training. For example, students with CCNT (Certified in Convergent Network Technologies) education are likely to be prepared to take this course.

Target audience
Equipment manufacturers, channel partners, and end-users all benefit from CTP+ courses and certification. The target audience for CTP+ includes field technicians, voice and telephony technicians, networking administrators, systems engineers, data-communications technicians, technical sales and marketing professionals, telephony professionals who need data skills, and any individuals interested in pursuing or advancing a data or convergence technologies career.

Convergence Technologies

Convergence Technologies teach students the fundamental concepts, standards and practices related to converged networks. Through hands-on training, students will learn the vendor-independent networking skills and concepts required for entry-level professionals seeking employment in the Information Technology (IT) or telecommunications industries.
In Convergence Technologies, students will learn to identify the characteristics of circuit-based and packet switched technologies, identify differences between the call flow in convergence-based calls and the call flow in circuit-based calls, and identify the types of signaling protocols for converged networks. Students will identify the transport protocols used for real-time communications, and learn about the functions of gatekeepers and gateways. Students will also compare and contrast the three major signaling protocols for VoIP. Students will learn how to determine whether an existing network is capable of supporting convergent services, and they will identify the specific elements required for a successful VoIP implementation.
Students will also learn about common convergence devices, learn about codecs and their bandwidth requirements, and describe the impact of compressing voice in a network. Students will learn about various wireless convergence technologies, identify standards for transporting facsimile across convergent networks, and identify the features unified messaging. Students will also identify methods for providing video services through a converged solution.
Students will define delay, latency, jitter and wander, and identify their impact on real-time communications; and students will also identify the importance of a jitter buffer. Students will learn about the need for Quality of Service (QoS) and identify QoS technologies used in converged networks. In addition, students will learn to identify the factors that affect the bandwidth of packetized voice, and identify requirements for transporting modem and fax transmissions through a converged solution. Students will also identify industry standards for determining voice and video quality, troubleshoot convergent communications over wireless networks, and identify security concerns and solutions.

Convergence Topics

• Convergent Network Traffic  Protocols
  • Convergence
  • Benefits of Convergent Networks
  • Characteristics of Convergent  Networks
  • The Smart Network and the Dumb  Network
  • Transport Through a Packet-Switched Network
  • Real-time Transport Protocol   (RTP)
  • Real-time Transport Control   Protocol (RTCP)
  • VoIP Signaling Protocols
  • Session Initiation Protocol (SIP)
  • SIP Components
  • SIP Messages
  • SIP Calls
  • H.323
  • H.323 Architecture
  • H.323 Protocol Stack
  • H.323 Calls
  • SIP vs. H.323
  • Media Gateway Control Protocol  (MGCP)
• Implementing VoIP
  • Planning a Convergent Network
  • Numbering Plans
  • G.7xx Codecs
  • Calculating VoIP Bandwidth  Requirements
  • Wireless Convergence   Technologies
  • IP Multimedia Subsystem (IMS)
  • Facsimile
  • Presencing
  • Unified Messaging
  • Video Services
  • T.120 Multimedia Conferencing  Standards
  • Internet Protocol Television   (IPTV)
  • Common Convergence Devices
  • Power Issues for Convergent  Networks
• Traffic, Troubleshooting and Security
  • VoIP Variables
  • Mean Opinion Score (MOS)
  • Maintaining & Troubleshooting  Convergent Networks
  • Security in Convergent   Networks
  • Protocol Review
  • Overview of Network Attacks
  • Denial-of-Service (DOS) Attacks
  • Distributed Denial-of-Service   (DDOS) Attacks
  • VLAN Hopping
  • MAC Address Movements
  • Intrusion Detection
  • Maintaining Your Networks

Prerequisites
At least 12 months of networking experience is recommended before taking this course. Students must also have completed the Data Networking and Telephony Networking courses or be able to demonstrate equivalent networking knowledge. Candidates who hold certifications such as CIW Web Foundations
Associate, CIW Server Administrator, CompTIA Network+ or Cisco CCNA will derive the most benefit from this course. For example, students should already be familiar with configuring a basic TCP/IP network.

Target audience
Equipment manufacturers, channel partners, and end-users all benefit from CTP+ courses and certification. The target audience for CTP+ includes field technicians, voice and telephony technicians, networking administrators, systems engineers, data-communications technicians, technical sales and marketing professionals, telephony professionals who need data skills, and any individuals interested in pursuing or advancing a data or convergence technologies career.