BSS Bus Com

Business Communication

Course length: 2.0 day(s)

Course Description
Fundamentals of Communication provides an overview of the basic principles of business communication. It provides guidelines and best practices for effectively communicating in the workplace, thereby improving productivity and mutual understanding in culturally diverse business organizations.

Delivery Method:
Instructor-led, group-paced, classroom-delivery learning model with structured hands-on activities.

After completing this course the student should be able to:

Communicate formally and informally in business so there is a mutual understanding between the sender and the receiver.
Write clear, concise business communication so that it has a positive and meaningful impact on the reader and achieves the desired result.
Use graphics in business communication so that facts, processes, and summaries are effectively designed to convey visual and textual information.
Use verbal and non-verbal communication appropriately in business so that there are no barriers to mutual understanding in culturally diverse organizations.
Use electronic communication in business so that you observe proper etiquette and ensure professionalism to send and receive messages.

Prerequisites:

Microsoft Word Level 1
Microsoft PowerPoint Level 1

Course Content

Introduction to Business Communication
What is Business Communication?
Business Communication Model
Barriers to Communication
Strategies for Overcoming Communication Barriers
Verbal vs. Non-Verbal

Communication Basics
Communication Basics
Defining Your Message
Analyze Your Audience
Structuring Your Message

Developing a Business Writing Style
Identify the Role of Written Communication
The Qualities of Good Written Communication
Developing an Effective Writing Style

Types of Business Writing
Letter and Memo Formats
Good News and Persuasive Correspondence
Managing Report Writing
Email Communication
Online Communication
Social Media Writing

Writing for Special Circumstances
What is Tactful Writing?
Why the Need for Persuasive Writing?

Developing Oral Communication
Effective Oral Communication
Oral Communication Skills
Elements of Good Oral Communication
Speech Styles or Delivery Formats
Active Listening and Observation

Doing Business on the Telephone
Doing Business on the Telephone
Answering the Telephone Courteously
Handling Rude or Impatient Callers
Screening Calls
Telephone Fundamentals
Checking Messages and Returning Calls

Non-Verbal Communication
Body Language
Presenting a Professional Image
Appearance
Business Environment

Developing Effective Presentation Skills
What are the Different Types of Presentations?
The Anxiety of Presentations
Appropriate Attire for Presentations
Critical Points When Preparing for a Presentation
Simple Techniques for Using Visual Aides
The Importance of the Use of Technology in a Presentation
Importance of a Presentation Checklist

Conflict and Disagreement in Business Communication
Understanding Conflict
The Role of Values
Conflict Resolution Styles
Selecting a Conflict Resolution Style
Conflict Resolution Strategies
Active Listening
Cross-Cultural Challenges