ITIL v3 Foundation

3-days
22 PMI PDU’s

Adapting an ITIL framework can lead to cost savings for business. Learn the best practices to manage IT operations and services with the objective of aligning business and IT.

What is ITIL?
ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business. Please learn more from the “What is ITIL?” link above.

Course Description

This course, based on the ITIL best practice service lifecycle approach, provides IT Managers, Practitioners and anyone who uses IT services a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management (ITSM) provision. This courseware maps to the exam released on August 8, 2011

Updates to the courseware include:
Updated text and redefined diagrams
Implemented suggestions made by the training community making ITIL easier to teach organization wide
Maps to ITIL 2011 Edition and 2011 Exam (released August 8, 2011)

Prerequisites

A familiarity with IT services and practices.

Audience

IT Managers
Key Business Managers
Business Analyst
Network Operations
IT Consultants
Project Managers
Applications Developers
System Integrators
Help Desk and or Service Desk Managers

Course Content

            Lesson 1: Service Lifecycle
            Lesson 2: Service Strategy
            Lesson 3: Service Design
            Lesson 4: Service Transition
            Lesson 5: Service Operation
            Lesson 6: Continual Service Improvement

ITIL Foundation Exam can be delivered at the conclusion of the class for $169. Please advise your Account Executive.
The exam can also be scheduled at a later date delivered via Pearson Vue or Prometric