ITIL® Foundation Certification Course

3 days
22 PMI PDUs

CCT in partnership with ITSM Academy offers 3-day ITIL® Foundation Certificates

As business needs change, so do the demands on IT. The challenge: to meet new and growing requirements for IT Services. In the spring of 2007, a long-awaited update to the best practice guidance of the IT Infrastructure Library™ was released. Known as ITIL® Version 3 (V3), the books are framed around the Service Lifecycle, taking a holistic approach to managing services and delivering business value.
ITSM Academy’s ITIL® V3 Foundation course is a three (3) day journey through the five (5) stages of the ITIL® Service Lifecycle:

Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement

Embedded into the course is our unique virtualization, Living the Lifecycle®. Woven through all of ITSM Academy's ITIL® V3 Certification classes, it brings processes and concepts to life. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation. Living the Lifecycle® successfully enables active learning by encouraging participants to:

Discuss and understand pure ITIL® concepts
Apply concepts to a “neutral” real world situation
Learn different perspectives
Reinforce examinable concepts

Attendees should come ready to participate in lively discussions about process improvements, benefits and challenges.

Prerequisites:

A Familiarity with IT Services is Recommended

Audience:

ITIL® Foundation training is essential for anyone involved in the internal or external delivery of IT services:

IT Leadership
Key Business Managers
Network Operations
Business Process Analysts
Business Analysts
IT Consultants
Project Managers
System Integrators
Help Desk / Service Desk Managers and Analysts
Managed Service Providers
Application Developers
Solution Providers and Sales Staff

Certification:

Successfully passing (65%) the 60 minute exam, consisting of 26 multiple choice questions.
The Exam can often be administered on the last day of class for $165. Consult with your Account Executive.
The Exam is also available delivered by Pearson Vue, EXAM ITIL $174

Course / Student Materials:

Two-and-one-half days Instructor Led Education and Exercise Facilitation
Learner Manual (excellent post-class reference)
ITIL® V3 Pocket Guide (ISBN: 9789087531027)
Participation in ITSM Academy’s unique virtualization, Living the Lifecycle®
Reinforcing Memory Games
Sample Exams and Exam Preparation
In-Class Foundation Examination

ITIL® Expert:

Earn 2 credits of the 22 required to achieve the ITIL® Expert™ Certification.

Project Management Institute (PMI®) Professional Development Units (PDUs):

ITSM Academy is recognized by PMI® as a Global Registered Education Provider (R.E.P.). Project Management Professionals earn 22 PDUs upon completion of this course.

Instructors:

Our instructors have years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real life stories and scenarios. Using the highest quality content, this training style encourages active group participation, allowing all learners to bring from class a wealth of practical knowledge.

ITIL® is a registered trademark of the Office of Government Commerce.